Reporting approach: a closer look

Strength in numbers
Co-operative Financial Services (CFS) was formed in 2002 to bring The Co-operative Bank and Co-operative Insurance Society (CIS) under common leadership. With more than seven million customers and over £33.5 billion of assets, CFS is one of the larger financial services organisations in the UK. Moreover, with its firm base in co-operative values, CFS will seek not only to provide customers with a comprehensive, convenient and co-operative financial services offering; it will also seek to maintain and build upon its reputation as being amongst the most socially responsible businesses in the world.

CFS - year one
In this, Co-operative Financial Services' first Sustainability Report, a 'warts and all' account is provided of the degree to which value has been delivered to a range of Partners in a socially responsible and ecologically sustainable manner. A more detailed description of CFS' approach to sustainable development is described here.