CIS and the bank had 13,901 members of staff at the end of 2003 (2002: 14,690), of which 9,763 were contracted by CIS and 4,138 were contracted by the bank. These figures include 424 temporary staff, but exclude 182 staff on maternity leave, 146 staff on career break/leave of absence and 77 staff at Unity Trust Bank plc,i in which The Co-operative Bank has a 27% holding. 22% of bank staff and 6% of CIS staff work part-time.
Qualitative research undertaken amongst bank staff has indicated the following to be priority issues: 'Salary package', 'Personal development and career opportunities', 'Relationships and working environment', 'Job security' and 'Co-operative culture and ethical conduct' (Source: Keeling Staff Research 2001). Given that CIS operates in the same sector as the bank (financial services) and both have operations largely restricted to the UK and concentrated within the North West of England, these indicators are considered to be generally applicable. In February, 2004 an opinion survey was undertaken across CFS. This ascertained staff satisfaction in the priority areas, and also looked at aspects of well-being and discrimination. Reported data was collated by Expert Training Systems (ETS) Research.
Aspects of CFS' performance of primary interest to staff:
Information on staff satisfaction in the priority areas of Salary package/Personal development and career opportunities/Working environment/Job security/Co-operative culture and ethical conduct is described here.
Information on staff turnover/Trades union recognition/ Work/life balance is provided here,
Diversity - Information on staff and gender, ethnicity, disability and age is provided here.
Health, safety and welfare - Details of significant risks, accidents/incidents, absence and well-being are described here.
Community volunteering - Staff's involvement in community projects is detailed here.
Ecology - Staff's involvement in recycling is described here, and their involvement in energy conservation activities is reflected here
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