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CIS - Co-operative Insurance: UK assurance, mortgages, pensions
The Co-operative Bank : Customer Led, Ethically Guided
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Co-operative Financial Services Sustainability Report 2003
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Sustainability Report 2003
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Transport

Staff Suppliers Society

73. Business mileage
74. Carbon dioxide emissions
75. Sulphur dioxide emissions
76. Nitrogen oxide emissions
77. Particulate emissions
78. Volatile organic compound emissions


Targets 2003

Bank

  • Maintain the downward trend in the environmental impact of the bank's car and van fleet. Target achieved
  • Explore the possibility of working with the bank's chosen car-hire provider to utilise more ecologically-sound options. Acceptable progress
  • Raise staff awareness and use of bank video conferencing facilities. Acceptable progress
  • Research and, if warranted, facilitate the introduction of a secure car share scheme for bank staff in their travel to and from work. Target not achieved
  • Evaluate the potential for running the bank's van fleet on biofuel. Acceptable progress
  • Reduce transport CO2 emissions from bank activities by 5% per customer account. Target achieved

CIS

  • Identify methods to quantify, in financial terms, the environmental impacts associated with insurance products and services. Acceptable progress

Targets 2004

  • Maintain the downward trend in the environmental impact of car and van fleets across CFS. Mike Eastwood, Supplier Relationships Manager/Catherine McAlinden, Environment Adviser
  • Work with the bank's chosen car hire provider to utilise more ecologically-sound options. Martin Creasser, Contracts Consultant/Catherine McAlinden, Environment Adviser
  • Explore the feasibility of developing an ecologically-conscious motor insurance product.
    Mark Byrne, Head of Marketing Management/ Catherine McAlinden, Environment Adviser
  • Transfer the CFS van fleet to biodiesel by the end of 2005. Andrew Farrell, Facilities Manager/ Catherine McAlinden, Environment Adviser

Commentary

Background An extra 39 billion miles were travelled by road vehicles in 2001, compared with 1990.i If no action is taken, UK road traffic is predicted to rise by a further third over the next 20 years. Although new vehicle technologies have resulted in a 53% decrease in nitrogen oxides and particulate emissions over the last 15 years, there has been little progress with total carbon dioxide emissions. The small reduction in CO2 emissions per mile in new vehicles is far outweighed by additional vehicles on the road, and the extra distance people now drive.

Context The bank has reported on its transport impacts since 1997, and on the current indicators since 2000. Until 2003, CIS captured information for its business travel mileage and carbon dioxide emissions only.

Business mileage (excluding freight) During 2003, CFS' business mileage decreased by 2.8% (excludes Financial Advisers). Since 2000, business mileage has reduced by 9%,
or 1.7 million miles. For virtually all aspects of business mileage, CFS can accurately track trends. If someone uses a train, plane or their own vehicle, each journey is captured for office-based staff. However, with regard to Financial Advisers,ii accounting systems, whilst improved in 2003, are still not considered sufficiently accurate. The reported impact is extrapolated from the 27% of Financial Advisers (2001: 16%) who supplied an estimate of miles travelled in 2003 whilst undertaking CIS business. This 'voluntary' approach to data capture was developed in 2002, in co-operation with USDAW, the Financial Advisers' trades union. The environmental impact of Financial Advisers is not consolidated with that of the rest of the business, but stated separately. It is hoped that a more robust methodology can be devised, and agreed, in the future.
Business mileage - Bank Total mileage for 2003 has decreased by 11%. Reductions have been observed in mileage from virtually all travel activities.
Business mileage - CIS In 2003, business mileage, excluding Financial Adviser miles, experienced a slight increase (1%). Financial Advisers' reported mileage reduced by 22% in 2003. However, as stated earlier, accounting systems in this area are not yet considered sufficiently robust for definitive conclusions to be drawn.

Carbon dioxide emissions Across CFS, CO2  emissions have remained relatively static since 2000; a 17% fall at the bank has been countered by a 13% increase at CIS (excludes Financial Advisers). The bank's transport CO2 emissions increased slightly  (1%) during 2003, although CO2 emissions per customer account decreased by 7%. At CIS, a 6.9% increase in CO2 emissions during 2003 can be attributed to an increase in air and car travel. CO2 emissions arising from CIS Financial Advisers' travel are estimated to be 10,900 tonnes during 2003.

Other emissions - Bank The reduction in business travel, and improved performance of car hire and bank company car fleets, has reduced sulphur dioxide emissions by 13%, and particulate emissions by 17% in 2003. The combined emissions of nitrogen oxides and volatile organic compounds decreased by 18% (now 4,162kg).

Company cars The bank's company car fleet reduced by 3% (seven vehicles) during 2003 and has fallen by 42% since 1997. Concerned about the emissions of particulates from diesel cars, in 1998 the bank introduced a 'petrol-only' policy (this was despite generally higher CO2 emissions). In 2001, the policy was amended when diesel vehicles fitted with a particulate trap (FAP) became available. The Peugeot diesel FAP range now makes up 74% of the bank's company car fleet.iii The particulate trap works by destroying microscopic particles before they can leave the engine, thus virtually eliminating particulate emissions, which are a major contributor to various lung ailments. Additionally, by switching to the Peugeot 307 FAP range, drivers are on average £600 better off, due to a reduction in fuel costs and 'benefit in kind' preferential taxation. During 2003, the bank re-affirmed, as part of a joint procurement exercise with the rest of the Co-operative Group, that a further order of Peugeot 307 diesel FAP vehicles would be the preferred option. During 2004, opportunities will be explored with suppliers for further reductions in CO2 across CFS. CIS operates a car scheme which, in return for a salary sacrifice, provides vehicles, insurance and servicing for staff who travel more than one thousand business miles per year. There are currently no environmental restrictions on the 533 vehicles in the scheme. CFS will reappraise its car benefits during 2004.

Freight CFS freight activity consists principally of external mail, cheques and cash. Royal Mail (external mail) can provide environmental impact data for that proportion of their business actively derived from CFS. Others, such as Securitas, Sunwins and Securicor, cannot. CIS has experienced a 6% increase in external mail CO2 emissions in 2003, whilst the bank has experienced a 19% increase. Mailings increased by 7.7 million items in 2003; the majority of the rise was associated with increased CFS cross-sales activity Follow this link for details of increased mailings.
 
Car hire During 2003, CFS and the rest of the Co-operative Group entered into a new supplier relationship with Hertz. As part of this contract, CFS has taken steps to restrict staff use of more polluting vehicles (CO2 emissions per hire car vehicle mile decreased by 4%). The advent of this contract has allowed CIS to track car hire mileages for the first time, which were found to be low relative to the bank. During 2003, bank miles travelled in hire cars decreased by 25%.

Alternative fuels Biodiesel is produced from waste vegetable oil. As plants absorb CO2 during their growth cycle, biodiesel has lower net carbon dioxide emissions than fossil fuels, such as standard petrol or diesel. During 2003, CFS identified that the majority of its diesel van fleet could be converted to run on biodiesel. However, while biodiesel production takes place locally, there is no dispenser in the Manchester area. A project will be carried out during 2004 to assess the feasibility of locating biodiesel filling tanks at selected main offices.

Video conferencing Video conferencing facilities are available at five of CFS' main offices. It is has been calculated that use of these facilities negated 304,596 miles of travel, equivalent to 29 tonnes of CO2. Efforts will be made in 2004 to promote increased use of video conferencing. During 2003, the bank held a total of 79 meetings using video conferencing, with an average of five attendees at each. The facilities were used 31% less than in 2002. At CIS, an average of four members of staff attended a total of 96 meetings using the video conferencing facilities.

Personal travel During 2003, 87 season ticket loans were taken up by bank staff. Uptake of loans has fallen each year since 1997, when 213 were taken out. During 2003, 325 season ticket loans were taken up by CIS staff. The bank has not achieved its target to research and introduce a secure car share scheme for staff commuter travel. However, the CIS car share scheme is now available to bank staff based at CIS premises. The CIS car share scheme has an average of 25 users per day.

Car parking During 2003, the bank sought planning permission for two car parks, one at the Pyramid, Stockport, and one at Salford. In both instances, these are options of last resort and are a business necessity, as both sites
are poorly served by public transport. At the Pyramid, Stockport, planning permission has been granted for 95 additional car park spaces. This is subject to the implementation of Section 106 requirements,iv such as the development of a staff travel plan. Additionally, the bank will be required to fund improvements to public transport facilities in the Stockport area. At Salford, a proposal to extend the car park by a further 70 spaces, using wasteland adjacent to Olympic House, is currently awaiting planning permission. It is proposed that youth recreation facilities will form part of the development, with some of the land being used as a football pitch and skate park.

Motor insurance In 2003, CIS started to conduct an environmental cost/benefit analysis of motor insurance claims, in partnership with Forum for the Future. Unfortunately, personnel changes at Forum have led to a delay in completing this project and, as such, efforts to quantify environmental impacts associated with insurance products are not yet complete.

Benchmark By comparison, according to their Sustainability Report 2002, Credit Suisse Group air travel amounts to 3,183km per employee (cf. 142km per employee at CFS). It should be noted that Credit Suisse Group has operations worldwide, whilst CFS is largely UK-based.

Sustainability value analysis

  • Annual cost of providing interest-free season ticket loans totalling £343,235 (£128,230 for bank, £215,005 for CIS) is £14,829, based on a discount rate of 8%.

www.defra.gov.uk/environment/statistics/supp/index.htm
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ii Financial Advisers act as a large, home-service sales force. They spend most of their time working away from the office, either working from their own homes, or in customers' homes.
iii www.peugeot.co.uk
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iv Section 106 of the Town and Country Planning Act 1990 is designed to ensure that the impact of a proposed development is minimised. This can be achieved via a request for investment in local infrastructure. For example, a proposal for a car park extension might have to be accompanied by investment in local public transport. 

Performance

Business travel (000s miles) - Totals v


The graph shows total business travel arising from transport, measured in thousands of miles.
2003: The Co-operative Bank – 5,009, CIS – 12,076, a total of 17,085 for CFS,
2002:	The Co-operative Bank – 5,651, CIS – 11,918, a total of 17,569 for CFS,
2001: The Co-operative Bank – 6,064, CIS – 12,447, a total of 18,511 for CFS,
2000: The Co-operative Bank – 5,764, CIS – 13,031, a total of 18,795 for CFS.
Source: Sustainable Development Team 2004

Carbon dioxide emissions vi

arising from transport
The graph shows net carbon dioxide emissions arising from transport, measured in tonnes and carbon dioxide emissions arising from transport per customer account, measured in kilograms.
Net carbon dioxide emissions arising from transport: 2003: The Co-operative Bank – 2,599 tonnes, CIS – 3,766 tonnes, a total of 6,365 tonnes for CFS,
2002: The Co-operative Bank – 2,572 tonnes, CIS – 3,522 tonnes, a total of 6,094 tonnes for CFS,
2001: The Co-operative Bank – 3,039 tonnes, CIS – 3,151 tonnes, a total of 6,190 tonnes for CFS,
2000: The Co-operative Bank – 3,125 tonnes, CIS – 3,321 tonnes, a total of 6,446 tonnes for CFS.
Carbon dioxide emissions arising from transport per customer account: 2003: The Co-operative Bank – 0.811 kilograms, corresponding figures for The Co-operative Bank are 2002: 0.876, 2001 - 1.028 kilograms, in 2000 it was 1.089 kilograms, CIS – 0.475 kilograms, corresponding figures for CIS are 2002: 0.410, 2001 and 2000 no information is available for CIS.
Source: Sustainable Development Team 2004.

Carbon dioxide emissions (tonnes) vi

arising from transport
The graph shows carbon dioxide emissions arising from transport, measured in tonnes and divided into the following categories: Freight-mail; Company cars, hire cars and vans; Employee cars; Air; and rail. 
Carbon dioxide emissions arising from Freight-mail: 2003: The Co-operative Bank – 1,345 tonnes, CIS – 518 tonnes, a total of 1,863 tonnes for CFS, 
2002: The Co-operative Bank – 1,131 tonnes, CIS – 489 tonnes, a total of 1,863 tonnes for CFS, 
2001: The Co-operative Bank – 1,369 tonnes, figures not available for CIS, 2000: The Co-operative Bank – 1,503 tonnes, figures not available for CIS. Carbon dioxide emissions arising from Company cars, hire cars and vans: 2003: The Co-operative Bank – 792 tonnes, CIS – 1,116.5 tonnes, a total of 1,908.5 for CFS, 
2002: The Co-operative Bank – 870 tonnes, CIS – 1,070 tonnes (restated figure), a total of 1,940 tonnes for CFS, 
2001: The Co-operative Bank – 1,143 tonnes, CIS – 1,072 tonnes, a total of 2,215 tonnes for CFS, 
2000: The Co-operative Bank – 1,203 tonnes, CIS – 1,143 tonnes, a total of 2,346 tonnes for CFS.  
Carbon dioxide emissions arising from Employee cars: 2003: The Co-operative Bank – 360 tonnes, CIS – 1,842 tonnes, a total of 2,202 tonnes for CFS,
2002: The Co-operative Bank – 453 tonnes, CIS – 1,727 tonnes, a total of 2,180 tonnes for CFS,
2001: The Co-operative Bank - 415 tonnes, CIS – 1,806 tonnes, a total of 2,221 tonnes for CFS,
2000: The Co-operative Bank - 304 tonnes, CIS – 1,828 tonnes, a total of 2,132 tonnes for CFS.
Carbon dioxide emissions arising from Air: 2003: The Co-operative Bank – 36 tonnes, CIS – 224 tonnes, a total of 260 tonnes for CFS,
2002: The Co-operative Bank - 49 tonnes, CIS – 178 tonnes, a total of 227 tonnes for CFS (restated figure),
2001: The Co-operative Bank - 55 tonnes, CIS – 205 tonnes, a total of 260 tonnes for CFS (restated figure),
2000: The Co-operative Bank – 58 tonnes, CIS 201 tonnes, a total of 259 tonnes for CFS (restated figure).
Carbon dioxide emissions arising from Rail: 2003: The Co-operative Bank – 66 tonnes, CIS – 66 tonnes, a total of 132 tonnes for CFS,
2002: The Co-operative Bank - 69 tonnes, CIS – 58 tonnes, a total of 127 tonnes for CFS,
2001: The Co-operative Bank - 57 tonnes, CIS – 68 tonnes, a total of 125 tonnes for CFS,
2000: The Co-operative Bank – 57 tonnes, CIS – 61 tonnes, a total of 118 tonnes for CFS. 
Source: Sustainable Development Team 2004.

Business travel (000s miles)

arising from transport
 The graph shows business travel arising from transport, measured in thousands of miles and divided into the following categories: Company cars, hire cars and vans; Employee cars; Air; and rail. 
Business travel, thousands of miles, arising from Company cars, hire cars and vans: 2003: The Co-operative Bank – 3,005, CIS – 4,422, a total of 7,427 for CFS,
2002: The Co-operative Bank – 3,244 (restated figure), CIS – 4,037, a total of 7,281 for CFS,
2001: The Co-operative Bank – 3,870, CIS – 4,046, a total of 7,961 for CFS,
2000: The Co-operative Bank – 3,927, CIS – 4,644, a total of 8,571 for CFS.
Business travel, thousands of miles, arising from Employee cars: 2003: The Co-operative Bank - 1,156, CIS – 5,911, a total of 7,067 for CFS,
2002: The Co-operative Bank - 1,483, CIS – 6,516, a total of 7,999 for CFS,
2001: the Co-operative Bank - 1,365, CIS – 6,815, a total of 8,180 for CFS,
2000: The Co-operative Bank – 997, CIS – 6,898, a total of 7,895 for CFS. 
Business travel, thousands of miles, arising from Air: 2003: The Co-operative Bank – 169, CIS – 1,060, a total of 1,229 for CFS,
2002: The Co-operative Bank - 210, CIS – 764, a total of 974 for CFS,
2001: The Co-operative Bank – 234, CIS - 878, a total of 1,112 for CFS,
2000: The Co-operative Bank – 249, CIS – 860, a total of 1,109 for CFS. 
Business travel, thousands of miles, arising from Rail: 2003: The Co-operative Bank – 679, CIS – 683, a total of 1,362 for CFS,
2002: The Co-operative Bank - 714, CIS – 601, a total of 1,315 for CFS,
2001: The Co-operative Bank - 595, CIS – 708, a total of 1,303 for CFS,
2000: The Co-operative Bank – 591, CIS – 629, a total of 1,220 for CFS.  Source: Sustainable Development Team 2004.

Page 80 - The graph shows total number of company vehicles divided into fuel type. 
2003: The Co-operative Bank - 75 percent were diesel and 25 percent were petrol, and CIS – 54 percent were diesel and 46 percent were petrol, a total of 746 company vehicles for CFS,
2002: The Co-operative Bank - 73 percent were diesel and 27 percent were petrol, a total of 220, figures not available for CIS, 
2001: The Co-operative Bank- 57 percent were diesel and 43 percent were petrol, a total of 231, figures not available for CIS, 
2000: The Co-operative Bank - 1.6 percent were diesel and 98.4 percent were petrol, a total of 251, figures not available for CIS, 
1999: The Co-operative Bank - 5 percent were diesel and 95 percent were petrol, a total of 307, figures not available for CIS, 
1998: The Co-operative Bank - 23 percent were diesel and 77 percent were petrol, a total of 311, figures not available for CIS, 
1997: The Co-operative Bank - 26 percent were diesel and 74 percent were petrol, a total of 366, figures not available for CIS. 
Source: Sustainable Development Team 2004.

Company vehicles


Total number of company vehicles
The graph shows total number of company vehicles divided into fuel type. 
2003: The Co-operative Bank - 75 percent were diesel and 25 percent were petrol, and CIS – 54 percent were diesel and 46 percent were petrol, a total of 746 company vehicles for CFS,
2002: The Co-operative Bank - 73 percent were diesel and 27 percent were petrol, a total of 220, figures not available for CIS, 
2001: The Co-operative Bank- 57 percent were diesel and 43 percent were petrol, a total of 231, figures not available for CIS, 
2000: The Co-operative Bank - 1.6 percent were diesel and 98.4 percent were petrol, a total of 251, figures not available for CIS, 
1999: The Co-operative Bank - 5 percent were diesel and 95 percent were petrol, a total of 307, figures not available for CIS, 
1998: The Co-operative Bank - 23 percent were diesel and 77 percent were petrol, a total of 311, figures not available for CIS, 
1997: The Co-operative Bank - 26 percent were diesel and 74 percent were petrol, a total of 366, figures not available for CIS. 
Source: Sustainable Development Team 2004.

CIS Financial Advisers -
Business travel (000s miles) - Totals

The graph shows total business travel for CIS Financial Advisers, measured in thousands of miles.
2003: 38,811, 
2002: 53,318.
Source: Sustainable Development Team 2004.

CIS Financial Advisers -
Carbon dioxide emissions (tonnes)

The graph shows total carbon dioxide emissions arising from business travel for CIS Financial Advisers, measured in tonnes.
2003: 10,939 tonnes,
2002: 16,002 tonnes.
Source: Sustainable Development Team 2004.

Other Emissions to air vi


The graph shows other emissions to air from cars divided into Sulphur dioxide, Nitrogen oxides / Volatile organic compounds and Particulates, measured in kilograms.
Sulphur dioxide: 2003: The Co-operative Bank – 39 kilograms, CIS – 95 kilograms,
2002: The Co-operative Bank - 41 kilograms, figures not available for CIS,
2001: The Co-operative Bank - 47 kilograms, figures not available for CIS, 2000: The Co-operative Bank - 96 kilograms, figures not available for CIS. 
Nitrogen oxides / volatile organic compounds: 2003: The Co-operative Bank –3,393 kilograms, CIS – 13,671 kilograms,
2002: The Co-operative Bank - 4,302 kilograms, figures not available for CIS,
2001: The Co-operative Bank - 3,679 kilograms, figures not available for CIS, 2000: The Co-operative Bank - 8,801 kilograms, figures not available for CIS. Particulates: 2003: The Co-operative Bank – 45 kilograms, CIS – 385 kilograms,
2002: The Co-operative Bank - 61 kilograms, figures not available for CIS,
2001: The Co-operative Bank - 48 kilograms, figures not available for CIS, 2000: The Co-operative Bank - 39 kilograms, figures not available for CIS. Source: Sustainable Development Team 2004.

The graph shows other emissions to air from rail divided into Sulphur dioxide, Nitrogen oxides / Volatile organic compounds and Particulates, measured in kilograms.
Sulphur dioxide: 2003: The Co-operative Bank – 180 kilograms, CIS – 181 kilograms,
2002: The Co-operative Bank - 190 kilograms, CIS – 159 kilograms,
2001: The Co-operative Bank - 158 kilograms, CIS – 188 kilograms, 
2000: The Co-operative Bank - 157 kilograms, CIS – 167 kilograms. 
Nitrogen oxides / volatile organic compounds: 2003: The Co-operative Bank – 599 kilograms, CIS – 602 kilograms,
2002: The Co-operative Bank - 560 kilograms, CIS – 530 kilograms,
2001: The Co-operative Bank - 524 kilograms, CIS – 624 kilograms,
2000: The Co-operative Bank - 521 kilograms, CIS – 555 kilograms. Particulates: 2003: The Co-operative Bank – 42 kilograms, CIS – 42 kilograms,
2002: The Co-operative Bank - 44 kilograms, CIS – 37 kilograms,
2001: The Co-operative Bank - 37 kilograms, CIS – 44 kilograms, 
2000: The Co-operative Bank – 36 kilograms, CIS – 39 kilograms.
Source: Sustainable Development Team 2004.

The graph shows other emissions to air from air divided into Sulphur dioxide, Nitrogen oxides / Volatile organic compounds and Particulates, measured in kilograms.
Sulphur dioxide: 2003: The Co-operative Bank – 180 kilograms, CIS – 1,128 kilograms,
2002: The Co-operative Bank - 223 kilograms, CIS – 814 kilograms,
2001: The Co-operative Bank - 248 kilograms, CIS – 935 kilograms, 
2000: The Co-operative Bank - 265 kilograms, CIS – 915 kilograms. 
Nitrogen oxides / volatile organic compounds: 2003: The Co-operative Bank – 170 kilograms, CIS – 1,063 kilograms,
2002: The Co-operative Bank - 198 kilograms, CIS – 767 kilograms,
2001: The Co-operative Bank - 234 kilograms, CIS – 881 kilograms,
2000: The Co-operative Bank - 250 kilograms, CIS – 862 kilograms. Particulates: 2003: The Co-operative Bank – N/A, CIS – N/A,
2002: The Co-operative Bank - N/A, CIS – N/A,
2001: The Co-operative Bank - N/A, CIS – N/A, 
2000: The Co-operative Bank – N/A, CIS – N/A.
Source: Sustainable Development Team 2004.

Source: Sustainable Development Team 2004

v Excludes freight, for which CO2 emissions per item are more relevant than business mileage.
vi Follow this link for details of conversion factions used.
vii Carbon dioxide emissions arising from transport (tonnes):
Air - 2000 bank 58, 2001 bank 55, 2002 bank 49, 2003 bank 36
Rail - 2000 bank 57, CIS 61; 2001 bank 57, CIS 68; 2002 bank 69, CIS 58; 2003 bank 66, CIS 66.
viii Business travel (000s): Air - 2002 bank 210, 2003 bank 169.
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