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Co-operative Financial Services Sustainability Report 2003

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Sustainability Report 2003

Chief Executive's overview

Reporting approach

Major developments

CFS and sustainable development

Co-operative movement

Indicators: In detail

Sustainability, governance and management

Delivering value

Financial performance

Personal customers

Corporate and business customers

Co-operative movement

Social Responsibility

Ecological sustainability

Persistent bioaccumulative chemicals

Tailored ecological products and services

Reduce, reuse, repair and recycle

Paper and printing

Conversion factors

Audit and commentary

Auditors' assurance statement: justassurance

Assurance Approach

Campaign analysis: Safer Chemicals

Assessment of delivering value: Tomorrow's Company

Assessment of social responsibility: Business in the Community

Assessment of ecological sustainability: The Natural Step

Technical information

Conversion factors

Standards

This report will be available by 10th September.