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Contact Us

If you have any queries, feedback or complaints there are a number of ways to contact us, either by telephone, e-mail or post. Use the links below to find who to contact with your query or feedback:

For general queries or for product and account information:

For other queries:

Press Office (For media enquiries only)
Investor Relations (for investment queries)
Careers (for information on careers with The Co-operative Banking Group)
Sponsorship (for further details of our sponsorship programme)

We are happy to receive your feedback and general comments by e-mail and will endeavour to reply to them but we will not respond to any customer or account specific enquiries.

For personal account enquiries please call arm chair banking on 08448 44 88 44 which is open 24 hours a day.

For insurance and investments enquiries please call 0844 844 22 22 available 8am - 8pm, Mon – Fri and 8am - 5pm on Saturday.

Calls may be monitored or recorded for security and training purposes.

If you have any feedback on our website please e-mail webteam@cfs.co.uk.